One.Stop.Shop — McKinsey & Company
Role & scope: Informed by 60 partner interviews and 400 survey responses, One.Stop.Shop aimed to move administrative work from email into a unified portal with notifications, an app launcher, federated search, and one-click actions—validated through iterative research and concept testing.
Designed a portal to centralize administrative tasks—aggregating applications and systems into one location to streamline processes, reduce effort, and complete important tasks in fewer clicks.
The Opportunity
Colleagues lost hours on fragmented administrative work—approving access, switching between systems, and managing tasks over email. The firm needed a centralized platform with clear stakeholder alignment, sustainable technical foundations, and a culture that embraced test-and-learn delivery.
The Solution
I translated business requirements into wireframes, ran four testing cycles, partnered with business analysts on specifications, and validated concepts with 20 partners. The MVP envisioned a notification engine, web portal, iOS app, app launcher, and federated search—using wireframes and visual designs for concept testing.
The Impact
Evidence-based portal concept reducing administrative friction · Rigorous validation before scale · Learnings on IBM WebSphere limits, stakeholder ambiguity, and org culture applied to future initiatives · Project paused with retrospectives informing new administrative product efforts
- 460 — partner inputs—60 interviews and 400 survey responses
- 4 — rounds of user testing with iterative design refinement
- 20 — partners engaged in concept validation testing